北京市修订发布《住宅物业服务标准》 10月1日起实施

Core Viewpoint - The Beijing Municipal Housing and Urban-Rural Development Committee has officially revised and released a new version of the "Residential Property Service Standards," which will be implemented on October 1, 2025, aiming to create a fair and effective property service market mechanism that protects the legitimate rights and interests of the public [1] Group 1: Structure of the Standards - The new standards feature a dual structure of "rigid indicators + flexible indicators," where rigid indicators are mandatory and cover legal and regulatory requirements, while flexible indicators are categorized into three service levels based on service frequency [2] - The clear legal responsibilities and negotiated boundaries of rights and responsibilities are designed to reduce service disputes and enhance transparency [2] Group 2: Service Customization - The standards allow homeowners to have flexible choices based on their specific needs, such as property conditions and resident demographics, enabling a "menu-style" service that aligns with homeowner preferences [3] - This approach aims to efficiently allocate property fees to the services that homeowners prioritize, increasing their voice and participation in property services [3] Group 3: Performance Measurement - The standards emphasize quantifiable descriptions of service content and frequency, ensuring traceability of service processes and providing a basis for pricing and quality assessment [4] - Homeowners can easily evaluate service quality against the standards, facilitating daily supervision [4] Group 4: Risk Management and Innovation - The standards introduce requirements for risk management and emergency response, mandating property service providers to establish risk control mechanisms and conduct regular inspections [5] - There is an encouragement for property service providers to engage in technological innovation and the application of information technology to enhance service quality and efficiency, aligning with the industry's high-quality development goals [5] - The revised standards serve as a guideline for property service providers, a benchmark for government regulation, and a tool for homeowners to safeguard their rights, promoting a harmonious relationship between homeowners and service providers [5]