杜绝骚扰营销需社会各方共同发力

Core Viewpoint - The case of a Shanghai citizen suing a bank for harassment calls and winning compensation highlights the need for a multi-faceted governance system to combat marketing harassment, rather than relying solely on individual consumer action [1][2][3] Group 1: Consumer Rights and Challenges - Individual consumers face high costs and risks when pursuing legal action against harassment calls, as evidenced by the lengthy process and difficulty in gathering evidence [2] - The majority of consumers tend to endure harassment silently or respond passively, revealing a significant gap between the "silent majority" and the "assertive minority" [2] Group 2: Corporate Responsibility - The lack of corporate responsibility is a fundamental reason for the persistence of harassment calls, with banks and telecom operators benefiting from aggressive marketing practices [2] - Companies often prioritize performance over ethical marketing practices, leading to the exploitation of customer data for aggressive sales tactics [2] Group 3: Regulatory and Legal Framework - Current consumer protection and personal information laws have limitations in execution, with unclear standards for identifying harassment calls and penalties for violations [3] - Regulatory bodies need to establish stricter enforcement measures and clearer definitions to deter companies from engaging in harassment practices [3] Group 4: Technological Solutions - The misuse of technology contributes to the proliferation of harassment calls, necessitating the implementation of advanced systems for automatic call interception and monitoring of suspicious dialing behavior [3] - A robust tracing mechanism for harassment calls is essential to hold responsible parties accountable [3] Group 5: Collective Action for Change - The victory of the consumer in this case serves as a catalyst for broader consumer rights advocacy, emphasizing the need for collective efforts from businesses, regulators, and technology providers to create a more transparent and accountable environment [3]