好想来回应店员“下跪”：沟通误解引发，已对店员进行心理安抚

Group 1 - The incident involving a store employee kneeling to a customer was due to a communication misunderstanding, and the company has taken steps to support the employee and improve communication training [1][2] - The event occurred on July 5 at a "好想来" store in Lianyungang, Jiangsu, and was triggered by a customer becoming agitated during the checkout process [1] - The company reported that the customer has since apologized, and both parties have reached an understanding [1] Group 2 - 万辰集团, which owns the "好想来" brand, achieved a revenue of 32.329 billion yuan in 2024, representing a year-on-year increase of 247.86%, and a net profit of 294 million yuan, up 453.95% [2] - The company plans to continue expanding in 2025 while focusing on upgrading store models and improving inventory to enhance customer shopping experiences [2] - "好想来" is committed to maintaining employee dignity and rights while providing a healthy service process for consumers [2]