上海农商行拒2万枚硬币兑换，银行回应客户无法说明硬币来源

Core Viewpoint - A customer, Mr. Lu, faced refusal from Shanghai Rural Commercial Bank to exchange over 20,000 one-jiao coins, weighing more than 140 pounds, which he claims are damaged and should be exchanged under the People's Bank of China's regulations on damaged currency [1][2][4]. Group 1: Customer's Situation - Mr. Lu brought a total of over 20,000 one-jiao coins, amounting to over 2,000 yuan, to the bank for exchange [2]. - The coins were sourced from a waste incineration power plant and were used for payment in his business of recycling tobacco and alcohol gifts [4]. - He has previously exchanged similar coins at over ten banks without issue, but Shanghai Rural Commercial Bank repeatedly refused [4]. Group 2: Bank's Justification - The bank refused the exchange due to concerns about the source of such a large quantity of damaged currency, citing anti-money laundering regulations that require verification of funds' origins [5]. - Mr. Lu provided a document claiming the coins' source, but the bank found it insufficient as the company name was omitted, preventing proper verification [5]. - The bank's staff indicated that the varying condition of the coins and their large quantity made it impractical for local branches to process the exchange [9]. Group 3: Legal and Regulatory Context - According to the People's Bank of China's regulations, financial institutions must exchange damaged currency if it meets certain criteria, including being recognizable and having at least 75% of the original note [4]. - Mr. Lu has filed a complaint with the People's Bank of China and is considering legal action to resolve the issue [9].