好想来店员给顾客下跪，公司曾以0加盟费吸引大量加盟商，董事长曾被查后解除

Core Viewpoint - The incident involving a store employee from the snack brand "好想来" kneeling to apologize to a customer has raised concerns about customer service and employee treatment within the company, which has faced similar issues in the past [3]. Group 1: Incident Details - The incident occurred at the "好想来" store in Lianyungang, Jiangsu, where a cashier reportedly knelt to apologize to a customer over a queue dispute [3]. - The store owner stated that the customer did not file a complaint after the incident, and the employee has returned to normal work after emotional support was provided [3]. Group 2: Company Background - "好想来" is owned by Wanchen Group, a leading company in the bulk snack industry, with 14,196 stores as of the end of 2024, ranking second in the industry [3]. - In 2024, Wanchen Group reported a revenue of 32.329 billion yuan, a year-on-year increase of 247.86%, and a net profit of 294 million yuan, up 453.95% year-on-year [3]. Group 3: Previous Issues and Management - The company previously faced backlash when employees were reported to have verbally abused customers, leading to a public apology and disciplinary actions against the involved staff [3]. - Following the incident, the company committed to enhancing employee service training and improving customer feedback mechanisms to prevent future occurrences [3]. Group 4: Shareholder Actions - On July 4, Wanchen Group announced that its controlling shareholder plans to reduce holdings by up to 1.8 million shares, raising concerns about the company's future [6]. - The chairman of Wanchen Group, Wang Jiankun, was previously under investigation but has since resumed his duties after the investigation was lifted [6].