广州建博会开展首日！家居电商排队咨询的“售后神器”长这样

Core Insights - The 2025 Guangzhou International Bathroom Expo and the 27th China (Guangzhou) International Building Decoration Expo opened, showcasing numerous well-known brands, with the one-stop home after-sales service platform Qibing Daijia gaining significant attention for its advantages in quick order response and low prices [1] Group 1: Coverage and Response Time - Qibing Daijia boasts a network of over 3 million professional craftsmen, covering 99.5% of towns and streets across 31 provinces, enabling rapid service response [3] - The platform's intelligent algorithm allows for order responses within 3 seconds and appointments within 1 hour, significantly reducing the average time to find a craftsman in third- and fourth-tier cities from 3 days to 3 seconds, with costs dropping by 45% [3] Group 2: Pricing Transparency and Flexibility - Qibing Daijia addresses traditional after-sales market issues with three pricing models: fixed price, multiple quotes, and self-pricing, ensuring transparency and flexibility [5] - A smart toilet brand reported reducing installation costs from 180 yuan to 45 yuan using the self-pricing model, while service satisfaction rates improved from 92% to 99.2% [5] Group 3: Differentiated Services - Qibing Daijia adopts a "service as marketing" approach, leading to a 45% reduction in after-sales costs and an 18% increase in repurchase rates for partnered brands [7] - The platform offers quality assurance, professional after-sales support, and real-time order monitoring to enhance customer satisfaction [7] Group 4: Market Trends and Opportunities - The rise of smart home and customized home trends is creating new opportunities in lower-tier markets, with Qibing Daijia facilitating service access for consumers in remote areas [8] - The company aims to bridge the service gap for home goods sold in county-level markets, potentially unlocking new growth in the trillion-yuan home market [8]