Zhong Guo Min Hang Wang·2025-07-09 05:07Core Viewpoint - The article highlights the effective emergency response and operational efficiency of China Eastern Airlines' Chongqing base during a sudden severe thunderstorm that led to the diversion of 48 flights to Chongqing Jiangbei Airport, showcasing the company's commitment to passenger safety and service quality [1][4]. Group 1: Emergency Response - The Chongqing base activated its "mass flight diversion response plan" immediately upon the arrival of diverted flights, forming an "emergency task force" with multiple departments to ensure efficient operations [2]. - The operational command center coordinated with various units, addressing challenges such as the scarcity of ground support vehicles by implementing a "cross-gate shuttle" system to facilitate passenger movement [2][3]. Group 2: Passenger Service - The ground service department initiated a "rapid baggage handling program" to ensure that flight delays did not affect baggage transfer, while staff were deployed to communicate with passengers and alleviate their concerns [3]. - The company employed a strategy of "regional guidance and batch explanations" to manage passenger anxiety effectively during the crisis [3]. Group 3: Operational Success - After five hours of continuous effort, all diverted flights were safely returned to Chengdu, achieving the dual goals of safe flight operations and proper accommodation for canceled flights without generating negative public sentiment [4]. - The incident served as a comprehensive test of the team's emergency response and collaborative capabilities, reinforcing the company's commitment to customer-centric service during peak travel seasons [4].