Workflow
厦门机场打造福建省首个境外来宾一站式服务中心 解决外籍旅客入境“痛点”

Core Viewpoint - The launch of the "One-Stop Comprehensive Service Center for Foreign Guests" at Xiamen Gaoqi International Airport aims to enhance the experience of international travelers by providing integrated services that address common challenges faced upon arrival [1][4]. Group 1: Service Innovations - The service center integrates four core services: customs clearance, tourism, communication, and payment, designed to provide seamless and efficient entry for foreign guests [1][4]. - The customs service counter offers policy interpretation and process guidance to expedite the customs clearance process for travelers [4]. - The tourism service counter provides travel consultations, transportation advice, hotel bookings, and even emergency supplies like medicine and phone charging devices [4]. Group 2: Communication and Payment Services - The communication service counter allows travelers to customize phone cards and internet data packages for immediate use, enhancing convenience [4]. - The payment area supports real-time foreign currency exchange and ATM withdrawals, with staff available to assist foreign guests in using popular domestic mobile payment tools like WeChat and Alipay [4]. Group 3: Future Developments - The launch of the service center is seen as a milestone in improving international traveler service experiences at Xiamen Airport, with a commitment to continuously adapt services based on changing traveler needs [7]. - The airport aims to foster cross-unit collaboration to enhance service quality and build a positive reputation for Xiamen Airport [7].