广西能源股份：万家灯火背后的硬核守护

Core Viewpoint - Guangxi Energy Co., Ltd. emphasizes its commitment to providing reliable electricity services while enhancing customer experience through innovative digital solutions and infrastructure improvements [1][4][11] Group 1: Service Innovations - The company implements a "three zeros, three savings" service model, achieving "zero on-site visits, zero approvals, and zero investments" for users with 160 kW and below, saving over 2 million yuan for approximately 1,600 users from January to May 2025 [1] - Guangxi Energy has developed an "Internet + Power Service" system, integrating various online platforms to facilitate seamless service delivery, allowing users to complete transactions without physical visits [1][3] - The introduction of smart services like "face recognition electricity service" and "one certificate electricity service" enhances accessibility and efficiency in power service delivery [3] Group 2: Infrastructure Development - The company has invested 318 million yuan in the Huizhou City distribution network renovation project, which aims to improve power supply reliability and capacity through the construction of interconnected 10 kV lines [4] - Guangxi Energy is actively advancing eight power grid construction projects, including the completion of several key substations and ongoing upgrades to enhance power distribution capabilities [4][5] Group 3: Technological Advancements - The deployment of smart monitoring equipment across 19 substations allows for 24-hour real-time monitoring, transitioning from manual inspections to automated systems, achieving a power supply reliability rate of 99.99% in urban areas and 99.95% in rural areas from January to May 2025 [5] - The company is enhancing its operational efficiency through the use of drones for inspections and the implementation of intelligent monitoring platforms, which have reduced operational costs by 20% [7] - Advanced technologies, such as high-precision fault indicators, are being utilized to improve fault detection and response times, significantly reducing the search area for faults by 80% [7] Group 4: Customer-Centric Approach - Guangxi Energy actively engages with local enterprises to provide comprehensive support throughout the project lifecycle, ensuring efficient service delivery and addressing safety concerns [8] - The company has successfully eliminated 36 safety hazards and addressed 15 equipment defects for enterprises in the industrial park, enhancing customer satisfaction and contributing to a better business environment [8][9] - A holistic approach to improving power supply reliability includes analyzing the entire chain from power outages to equipment defects, leading to targeted upgrades and innovations in service delivery [9][11]