Group 1 - The incident involving a store employee kneeling to apologize to a customer at "Haoxianglai" has sparked significant social media attention, highlighting issues of customer service and employee treatment in the retail sector [1] - The parent company, Wancheng Group, emphasized the importance of employee rights and dignity, stating that they will provide psychological support and training to improve communication between employees and customers [2][3] - Wancheng Group reported having over 15,000 signed stores as of the first quarter of this year, with the "Haoxianglai" brand alone exceeding 10,000 stores, indicating a large workforce of at least 30,000 employees across its retail outlets [2] Group 2 - The company has a structured training program for employees, including onboarding for new hires and regular training for existing staff, to ensure consistent service quality across all stores [3] - The rise of incidents where employees are pressured to kneel or apologize excessively reflects broader issues in the retail and service industries, where frontline workers face high-pressure situations and emotional attacks from customers [4] - Experts suggest that companies should establish crisis management protocols and enhance training for employees to handle such situations, which would not only improve management capabilities but also reflect the company's values and sense of responsibility [4]
“好想来”店员对顾客下跪道歉，万辰集团：坚定维护员工尊严和权益