茅台卖稀缺，郎酒卖什么？会员体系揭开“体验经济”核心

Core Insights - The membership model is becoming a key strategy for companies to break through in the global market, particularly in the retail sector where the "membership store model" is rapidly rising, focusing on quality and service [1] - In the Chinese liquor industry, Langjiu is highlighted for its effective membership system that encourages consumer engagement and loyalty [1] Group 1: Membership Experience - Members of Langjiu express a strong emotional connection, with personalized experiences such as receiving a dedicated membership card and badge during the initiation ceremony, enhancing feelings of respect and belonging [3] - The emotional resonance created by Langjiu's service is a significant factor in member satisfaction, as illustrated by members recalling positive interactions with staff and the nostalgic connection to the brand [5] Group 2: Quality and Trust - Long-term consumers of Langjiu emphasize the brand's quality, with one member stating that once accustomed to Langjiu, switching to other brands becomes difficult, highlighting the brand's integration into daily life [5] - Langjiu's transparency in the production process fosters trust among its members, reinforcing their loyalty to the brand [5] Group 3: Membership System Upgrade - Langjiu is set to upgrade its membership system in early 2025, focusing on "service, empowerment, value, and symbiosis," aiming to create a quality lifestyle and social platform for its global members [7][9] - The upgrade represents a strategic shift from experience economy to emotional economy, enhancing the membership experience from mere transactional benefits to building a community of emotional connection [9][11] Group 4: Industry Perspective - The high-end liquor market has evolved beyond mere consumption to become a symbol of identity, social currency, and cultural belonging, with traditional membership systems often lacking emotional engagement [11] - Langjiu's innovative membership system is seen as a unique and difficult-to-replicate model within the liquor industry, effectively converting member trust into a driving force for sustainable growth [12]