微软：AI去年为公司节省了逾5亿美元

Core Insights - Microsoft reported that AI tools saved the company over $500 million last year, particularly in call centers, while also enhancing employee and customer satisfaction [1] - The company is beginning to utilize AI for interactions with small customers, which has already generated tens of millions of dollars in revenue [1] Summary by Categories Financial Impact - AI tools contributed to savings of over $500 million for Microsoft last year, specifically in the call center operations [1] - The initial use of AI for small customer interactions has already resulted in revenue generation of several tens of millions of dollars [1] Productivity Enhancement - AI is improving productivity across various sectors including sales, customer service, and software engineering [1] - The implementation of AI has led to increased satisfaction levels among both employees and customers [1]