网购商品退货遭拒 “商品完好”责任谁担（以案说法）

Core Viewpoint - The Supreme People's Court has upheld the consumer's right to a seven-day no-reason return policy, emphasizing the importance of clear return processes and the responsibilities of both consumers and merchants in e-commerce transactions [1][2][3]. Group 1: Case Details - Liu purchased a high-value bracelet for 91,500 yuan on an e-commerce platform and initiated a return due to dissatisfaction with the product's appearance [1]. - The merchant initially agreed to the return but later refused to refund, claiming the returned item had visible wear and tear, which could affect its resale value [1][2]. - The court found that the merchant had not provided evidence to prove that Liu was responsible for the damage and ruled in favor of Liu, ordering the merchant to refund the full amount [2][3]. Group 2: Legal Principles - The court highlighted that the risk of damage or loss of the item transfers to the merchant once the logistics company, designated by the merchant, takes possession of the product [3]. - The merchant's refusal to refund based on alleged wear and tear was deemed an attempt to shift the risk back to the consumer, violating legal principles regarding risk transfer [3]. - The ruling reinforces the need for merchants to clearly communicate return processes and to promptly address any product issues at the time of return [3].