独立站运营新解：SHOPLINE刘元喆称老客复购成本远低于新客

Core Insights - Independent sites are becoming a crucial strategic area for brands going global, serving more than just as a simple order platform [1] - SHOPLINE stands out in the industry as a pioneer in cross-border e-commerce independent site building, emphasizing the importance of proper utilization of independent sites for customer retention [1][5] Group 1: Misconceptions and Operational Differences - Many view independent sites merely as brand display platforms, which limits their potential for sales and brand building [3] - Unlike marketplace platforms like Amazon, independent sites should not be operated with a shelf e-commerce mindset; they function more like boutique stores in a city center [3] - Independent sites allow brands to convert public traffic into private traffic and analyze consumer purchasing behavior, providing strong support for future sales [3] Group 2: SHOPLINE's Support for Chinese Merchants - SHOPLINE primarily serves Chinese cross-border e-commerce sellers and brands going global, offering AI-optimized site design and multi-channel traffic integration [5] - The one-stop building solutions and tools provided by SHOPLINE are developed and expanded around customer needs [5] Group 3: Core Values of Independent Sites - Independent sites can create a unique atmosphere and interaction, effectively retaining traffic [6] - The long-tail effect of traffic operation is crucial; many companies focus too much on acquiring new customers rather than on traffic operation and activation [6] - A case study showed that email marketing accounted for 40% of revenue for a brand, significantly higher than the industry average of 10% [6] Group 4: Future Prospects of Independent Sites - The independent site industry is moving towards more standardized operations, addressing challenges such as regulatory changes and rising traffic costs [7] - Future development will focus on branding and quality, accelerating the journey of cross-border e-commerce towards global brand expansion [7]