北京市发布线下无理由退货指引

Core Viewpoint - The introduction of the "No Reason Return Policy" for offline retail in Beijing aims to enhance consumer protection and improve after-sales service in physical stores [1][2]. Group 1: Policy Overview - The "Guidelines for No Reason Return Commitment (Trial)" have been officially released, applicable to offline retail entities in Beijing [1]. - The guidelines consist of four chapters and twenty-one articles, outlining the basic principles, implementation methods, conditions, and procedures for the no-reason return policy [1]. Group 2: Implementation Principles - Offline retailers are encouraged to adopt the policy on a voluntary basis, with the principle of "voluntary commitment, commitment is binding" [2]. - Retailers can choose whether to participate in the no-reason return commitment and must publicly display relevant information if they do [2]. Group 3: Consumer Guidelines - Consumers must adhere to the principle of good faith when returning items, ensuring that returned products are intact and do not affect resale [2]. - The guidelines specify that lost shopping vouchers must be resolved through negotiation between consumers and retailers [3]. Group 4: Dispute Resolution - The guidelines address potential disputes, such as the definition of "product integrity" and conditions under which gifts cannot be returned [3]. - Return timelines are defined based on the type of product, with specific rules for delivery and self-pickup items [3].