市消协换届 受理投诉93万件挽回损失2亿元

Group 1 - The Beijing Consumer Association (BCA) has handled a total of 930,400 consumer complaints since the last council was established, recovering economic losses of 260 million yuan for consumers [1] - BCA has upgraded the 96315 hotline service system, achieving a daily registration volume of over 425 cases across five lines, significantly shortening the complaint processing time [1] - BCA has introduced a dual-track service model combining "instant consultation + professional guidance" by having legal professionals on-site to strengthen consumer rights protection [1] Group 2 - BCA has conducted nearly 100 comparative tests in key consumer areas, covering over 6,000 brands, which have influenced the formulation or improvement of related product standards [2] - BCA organized 57 special investigations on prominent consumer issues, producing reports that aid in the drafting of regulations such as the "Single-Use Prepaid Card Management Regulations" [2] - In collaboration with the Beijing-Tianjin-Hebei region, BCA has established cooperative mechanisms, handling over 2.65 million consumer complaints and conducting more than 170 comparative tests [2] Group 3 - BCA has set up consumer rights protection workstations in major shopping malls, scenic spots, and communities, enhancing accessibility for consumers to seek redress [3] - Over 1,600 enterprises have signed the "Integrity Service Commitment," promoting industry self-discipline and improving consumer satisfaction [3] - BCA plans to leverage the recent council re-election to enhance rights protection effectiveness, aiming to create a world-class consumer environment in the capital [3]