手机厂商更新惹争议：老用户一夜成牛夫人，都是机海战术给逼的？

Core Viewpoint - The shift in user complaints from hardware to software in the smartphone industry highlights the growing dissatisfaction among flagship users regarding the lack of timely updates and exclusive features for new models, leading to a perception of neglect for older models [1][15][19] Group 1: User Experience and Expectations - Users of flagship models feel frustrated when new features are exclusively available on mid-range devices, despite having paid significantly more for their devices [3][15] - The perception of being treated as less valuable compared to new device users creates a sense of betrayal among loyal customers [15][19] - The introduction of features that are not fully available to older models, such as limited filter options, exacerbates user dissatisfaction [7][19] Group 2: Manufacturer Strategies - Manufacturers are under pressure to innovate in the mid-range market, leading to the introduction of exclusive features that may alienate existing flagship users [4][16] - The "ocean of products" strategy, where companies release numerous models, complicates the upgrade process and diminishes brand loyalty among consumers [16][19] - The focus on high-end products is becoming essential as the smartphone market matures, with companies needing to balance new releases with customer satisfaction [21][23] Group 3: Market Dynamics - The competitive landscape has intensified, with companies launching multiple models in quick succession, which can confuse consumers and dilute brand identity [16][21] - The shift towards high-end products is seen as a necessary strategy to counteract declining sales in lower segments, as the market becomes saturated [21][23] - Companies that can streamline their product lines and focus on quality over quantity are likely to succeed in maintaining market share and customer loyalty [23]