成功挽损近8万元｜博白县市场监管局三次调解护消费公平

Core Viewpoint - The successful mediation by the market supervision bureau in BoBai County highlights the commitment to consumer rights and fair justice, recovering nearly 80,000 yuan for the consumer involved in a product quality dispute [2][7]. Group 1: Incident Overview - A consumer named Mr. Zhuang filed a complaint regarding serious quality issues with a fire-retardant board purchased from a local wood company, amounting to 83,000 yuan [4]. - The market supervision bureau initiated a mediation process upon receiving the complaint, confirming the validity of the claims [4]. Group 2: Mediation Process - The first mediation attempt via phone was unsuccessful due to significant disagreements on compensation [5]. - A second mediation was conducted, leading to the company agreeing to refund and compensate Mr. Zhuang [5]. Group 3: Final Resolution - After the company failed to fulfill the agreement, a third mediation was organized, resulting in the company agreeing to refund and compensate Mr. Zhuang a total of over 79,000 yuan [7]. - Mr. Zhuang expressed gratitude for the efforts of the enforcement personnel, emphasizing the importance of their work in upholding consumer rights [7]. Group 4: Service Philosophy - The market supervision bureau's personnel maintained a "people-oriented" service philosophy, prioritizing public interest and demonstrating a commitment to fair resolution of consumer disputes [7].