Core Viewpoint - Xi'an Xianyang Airport has launched the "Spark Action" to enhance passenger travel experience and service quality, inviting travelers to share their experiences and suggestions for creating a first-class airport service that is quality-driven, warm, and engaging [1][3]. Group 1: Service Improvement Initiative - The "Spark Action" is centered around a passenger-centric approach, aiming to address service pain points by listening to the genuine voices of travelers, whether they are frequent flyers or first-time visitors [3]. - The initiative includes a "Service Inspiration Marathon" where passengers can provide feedback on various aspects of the airport experience, including check-in, security, baggage claim, signage, and facilities [3]. Group 2: Participation and Rewards - The airport has simplified the participation process, allowing travelers to submit their suggestions through a WeChat mini-program, with multiple awards such as "Spark Lucky Prize," "Spark Creative Prize," and "Spark Selection Prize" to encourage participation [6]. - The initiative will run until August 10, 2025, and aims to gather insights from travelers to transform their suggestions into actionable service improvements, with selected participants becoming "Spark Experience Officers" to engage in the optimization process [6].
西安咸阳机场启动服务品质提升“星火行动” 诚邀旅客共献服务灵感
Zhong Guo Min Hang Wang·2025-07-13 07:45