3 6 Ke·2025-07-14 00:49Core Insights - Microsoft emphasizes the need for understanding management concerns to fully leverage AI and Agent capabilities, leading to the emergence of a new role called "Agent Manager" [1] Group 1: Building Trust in Decision-Making - Successful managers must demonstrate that Agents can create value and operate safely, focusing on whether the technology can deliver actual benefits to businesses and customers [2] - High-level executives must ensure that Agent technology possesses reliable decision-making capabilities, including auditing decisions and optimizing Agents to avoid bias [2] Group 2: Developing Hybrid Management Skills - Leaders need to adapt to a new management paradigm where AI systems make autonomous decisions, presenting new challenges for leadership [3] - Four core competencies are essential for successful Agent managers: adaptability, governance and accountability, forward-thinking, and empathy [6] Group 3: Embracing Continuous Change - Effective leaders should possess systems thinking and understand their core value in an automated era, where human value will be reflected in higher-dimensional differentiation capabilities [5] - Successful Agent managers should migrate upstream in the value chain to better meet customer needs and provide insights that AI cannot replace [7] Group 4: Establishing Dynamic Balancing Mechanisms - Managing AI Agents will become a central issue, with IT teams taking on roles similar to HR departments in training and ensuring compliance of Agents [8][10] - The relationship between experienced human programmers and knowledgeable Agents will evolve over time, necessitating ongoing discussions about collaborative management [10] Group 5: Creating a Federated Management Structure - Management of Agents is unlikely to be the responsibility of individuals or teams alone; a federated approach is required where Agents develop as domain experts within organizations [11] - Organizations should maintain their specialized knowledge and achieve collaboration through standardized layers, ensuring that Agents are managed closely by capability-building teams [11]