常德机场多举措护航暑运 温情服务暖人心

Core Viewpoint - Changde Airport is enhancing its services to accommodate the increasing passenger flow during the summer travel season, focusing on a comprehensive "Four Hearts" service matrix to ensure efficient and caring travel experiences for diverse groups of travelers, including tourists, elderly passengers, and unaccompanied minors [1]. Group 1: Services for Unaccompanied Minors - The airport has upgraded its "visual parent group" service, allowing unaccompanied children to share their travel experiences with family via video calls, providing real-time updates and alleviating parental anxiety [2]. - A full range of support services is offered for unaccompanied minors, including priority security checks and dedicated staff assistance throughout the travel process [2]. Group 2: Services for Elderly Passengers - In response to the rising number of elderly travelers, Changde Airport has established a seamless service loop that includes assistance from check-in to boarding, ensuring that elderly passengers receive the necessary support [4]. - Staff members are trained to assist elderly passengers with mobility issues and help them navigate self-service equipment, creating a "zero-barrier" travel experience [4]. Group 3: Personalized Services - The airport has introduced a "point-to-order" service matrix during the summer travel period, allowing travelers to customize their journey according to individual needs, such as first-time traveler guidance and special assistance for disabled individuals and pregnant women [6]. - Travelers can easily request these personalized services by calling a dedicated phone number, enhancing travel efficiency through proactive service [6]. Group 4: Attention to Detail - To address the challenges posed by high passenger volumes and hot weather during the summer peak, the airport has implemented several measures, including providing convenience service boxes at inquiry desks and increasing the number of security check lanes to reduce wait times [8]. - The airport remains committed to monitoring passenger flow and service feedback to maintain a high standard of travel support throughout the summer season [8].