大荔县：一起普通消费投诉引发政府部门相互“踢皮球”（组图）

Core Viewpoint - The article highlights a consumer's struggle to resolve a complaint regarding hotel accommodation in Dali County, where multiple government departments refused to take responsibility, leading to a frustrating experience for the consumer [2][6][7]. Group 1: Consumer Complaint Experience - A consumer checked into the Tongzhou Hotel and requested a quiet room, but faced significant noise issues from the air conditioning, which were not resolved despite multiple room changes [3][4]. - The consumer attempted to file a complaint through the 12315 hotline, but was informed that the issue was outside their jurisdiction, leading to further confusion and lack of support [3][4]. Group 2: Government Department Response - The consumer visited the Dali County Market Supervision Administration to file a complaint, but officials there also claimed the issue was not within their purview, directing the consumer to the Cultural and Tourism Bureau [4][5]. - The Cultural and Tourism Bureau stated that they only manage star-rated hotels and that the Tongzhou Hotel did not fall under their jurisdiction, further complicating the resolution process [4][5]. Group 3: Systemic Issues in Government Accountability - The article criticizes the lack of clear responsibilities among government departments, which leads to a "passing the buck" mentality, ultimately failing to address consumer grievances effectively [6][7]. - The situation reflects poorly on government credibility and public trust, as unresolved consumer issues can lead to widespread dissatisfaction with government services [6][7].