CHINA UNICOM(HK:00762) Qi Lu Wan Bao·2025-07-17 10:46Core Viewpoint - Shandong Unicom has launched an innovative "AI Voice + SMS" dual insurance warning service to help users manage their data usage effectively, reducing the risk of exceeding data limits and incurring high fees [1][2]. Group 1: Service Features - The new service utilizes big data analysis and AI technology to provide multiple rounds of precise notifications, allowing users to monitor their data usage in real-time [1]. - The upgraded system triggers AI voice calls when users reach 80% of their data limit, followed by an SMS with links for data package options tailored to their usage habits [1][2]. Group 2: Impact and Results - Since the service launch, it has completed 22,000 AI calls, guiding 324 users to purchase data packages, effectively preventing data overage and high fees, with a 20% reduction in disputes related to data usage [2]. - The dual insurance mechanism addresses the common issue of ignored SMS reminders, enhancing user satisfaction and providing a reference for service model innovation in the industry [2]. Group 3: Future Plans - Shandong Unicom aims to continue its digital transformation by actively identifying customer needs and optimizing service strategies through technological innovation [2].