Coveo AI Selected by Docusign to Power Next-Generation Customer Support

Core Insights - Docusign is leveraging Coveo's AI-Relevance Platform to enhance self-service success, streamline agent workflows, and provide consistent, relevant answers across support channels, ultimately improving customer and agent experiences [1][2] - Coveo's AI capabilities are designed to help enterprises reduce support costs and empower agents with timely knowledge, addressing rising customer expectations for self-service and AI-powered support [2][5] Group 1: Coveo's AI-Relevance Platform - The Coveo AI-Relevance Platform is built on over a decade of AI innovation, offering scalability, security, and intelligence to optimize customer support operations [1][5] - Coveo's platform enables hyper-personalization at every point of experience, unifying data securely while maximizing contextual and prescriptive accuracy [5][6] - The platform is certified with ISO 27001, ISO 27018, and ISO 27017, and is SOC2 compliant, ensuring high standards of security and reliability with a 99.999% SLA [6] Group 2: Customer Experience and Operational Efficiency - Coveo's AI-Search and generative answering capabilities enhance case deflection and self-service success, improving operational efficiency by reducing the time spent searching for information [2][8] - The focus on relevance allows enterprises to tailor experiences to individual needs, preferences, and behaviors, setting a competitive standard in customer experience [4][5] Group 3: Partnerships and Industry Position - Coveo is recognized as a partner with major platforms such as Salesforce, SAP, AWS, Adobe, and Shopify, indicating its strong position in the industry [6] - The company serves millions of users across billions of interactions, showcasing its extensive reach and impact in the market [5]