New EXL Survey Shows Most Australian Businesses Aren't Ready for AI—But Expect It to Drive Growth

Core Insights - Australian business leaders recognize the importance of artificial intelligence (AI) and data for future growth, yet most are unprepared to implement them [1][2] - There is a significant confidence gap, with 64% of executives optimistic about growth, but many are still in early or planning stages regarding AI adoption and data strategy [2][4] Group 1: AI Adoption and Confidence - Only 34% of companies have implemented AI to support operations or decision-making, while 45% have not started [5] - Trust in AI is low, with only 27% of respondents confident in the accuracy of AI-generated insights for decision-making [2][5] - Fewer than half of the respondents feel confident in their AI approach, indicating a need for improvement in delivery and implementation [4] Group 2: Data Strategy and Governance - A significant portion of organizations lack a data strategy, with 35% not having one and 18% still in the planning phase, leaving over half without clear direction [5] - Only 27% of businesses review their AI strategies quarterly or more frequently, suggesting a lack of ongoing assessment [5] - Ethical protocols for AI are not well established, with only 41% of organizations having set guardrails, despite 44% rating regulatory compliance as extremely important [5] Group 3: Leadership and Operational Changes - The report emphasizes the need for strong leadership and a shift in internal operations to avoid being left behind in a rapidly evolving market [4] - Companies are encouraged to build systems, teams, and habits that facilitate effective AI implementation [4]