Guan Cha Zhe Wang·2025-07-18 01:52Core Viewpoint - The article highlights a significant issue regarding the steering system of the Xiaopeng P7+ electric vehicle, with multiple owners reporting malfunctions that pose safety risks during normal driving conditions [1][17][20]. Group 1: Customer Complaints - Numerous Xiaopeng P7+ owners have reported steering system failures, including instances where the steering wheel becomes unresponsive or "locks up" while driving at high speeds [2][10][17]. - Complaints have emerged on social media and third-party platforms, indicating a growing concern among owners about the potential systemic quality issues with the P7+ model [14][37]. - Affected customers have expressed frustration over the handling of their complaints, with some alleging that Xiaopeng's service team applied sealant to the steering system without their consent [17][39]. Group 2: Company Response - Xiaopeng's customer service has acknowledged that some early production vehicles may experience occasional steering faults under harsh driving conditions, but they have not provided clear information on which batches are affected or whether a recall is necessary [20][17]. - The company has suggested that customers bring their vehicles in for inspection if they experience any warning messages related to the steering system [20][17]. - Xiaopeng has reportedly implemented upgrades to the steering components in newer models, but details on these improvements remain vague [20][41]. Group 3: Legal and Safety Implications - Legal experts have raised concerns about the legality of Xiaopeng's practices, particularly regarding the application of sealant without customer knowledge and the requirement for customers to sign non-disclosure agreements [43][45]. - The article discusses the potential legal obligations of manufacturers to address known defects and the rights of consumers to be informed about the safety of their vehicles [45][47]. - There is a call for Xiaopeng to take proactive measures, such as issuing recalls for affected vehicles, to mitigate safety risks and restore consumer trust [49].