Group 1 - The core issue revolves around the cancellation of over 100 tickets for Jay Chou's concert on the Maoyan platform, which has led to public outcry and trending topics on social media [2] - Consumers reported that their successfully purchased tickets were unilaterally canceled by the platform without prior notice, resulting in forced refunds [2] - Maoyan's official statement indicated that the cancellations were due to a technical error during a stress test, where previously returned tickets were mistakenly released [2] Group 2 - Legal experts suggest that Maoyan's actions may constitute a breach of contract, as the platform canceled orders without consumer consent or meeting contract termination conditions [6] - Consumers affected by the cancellations are entitled to claim compensation for any economic losses incurred, such as hotel and flight bookings made in anticipation of the concert [6] - Similar incidents have occurred on the Maoyan platform in the past, indicating a pattern of technical issues that compromise consumer rights [7]
猫眼强制“砍单”周杰伦演唱会门票，法律人士称消费者有权索赔