Waterdrop(US:WDH) Prnewswireยท2025-07-18 09:11Core Insights - Waterdrop Inc. has been recognized by Harvard Business School for its innovative application of AI in the insurance and healthcare sectors, showcasing a replicable model for global insurtech development [1][4][13] Company Overview - Waterdrop operates a diversified health protection ecosystem that includes Waterdrop Medical Crowdfunding, Waterdrop Insurance Marketplace, E-Find Patient Recruitment, Waterdrop Financial, and Lugo Visa, integrating insurance coverage and health services [4][5] - The company has invested nearly 300 million yuan (approximately US$42 million) annually in R&D, resulting in over 100 technology patents [4] Social Impact - Waterdrop Medical Crowdfunding has facilitated support for over 3.47 million patients, with a new fundraising campaign initiated every 53 seconds, earning recognition from the Ministry of Civil Affairs in China [5] - The Waterdrop Insurance Marketplace offers over 1,000 insurance products tailored for specific demographics, achieving a customer satisfaction rate exceeding 95% [6] Technological Advancements - The use of AI has led to a 120% increase in net profit attributable to shareholders in 2024, with plans to further integrate AI across all business lines in 2025 [8] - Waterdrop's proprietary AI, Waterdrop Guardian AI Insurance Expert, enhances sales support and process optimization, outperforming entry-level human agents in service efficiency [9][10] Operational Efficiency - E-Find Patient Recruitment has improved patient enrollment efficiency by 45% and established partnerships with 80% of the world's top 10 pharmaceutical companies [7] - The AI-powered virtual assistant Baoxiaohui is expected to reduce case escalation rates by 50% annually while improving service efficiency by 50% [11] Quality Control - Waterdrop's AI-driven quality inspection solution ensures comprehensive coverage across communication channels, reducing manual review costs by over 50% [12]