茉莉奶白回应“售出过期奶茶”：涉事产品由顾客弃置 清理货架并非店员负责

Core Viewpoint - The company, 茉莉奶白, responded to allegations of selling expired milk tea, clarifying that the product in question was improperly managed in a public self-pickup area and was not under their control [1][2] Group 1: Incident Details - The incident involved a customer receiving milk tea that was claimed to be 5 days past its expiration date, with the product reportedly made on July 13 [2] - The company stated that the product was left in a public self-pickup area for over 96 hours, which is outside their management jurisdiction [1] - The store clarified that the public self-pickup area is managed by 上海绿地缤纷城商业管理有限公司, and they do not have the authority to manage this area [1] Group 2: Company Policies and Procedures - 茉莉奶白's operational guidelines specify that once an order leaves the store, its shelf life is limited to 4 hours, and expired products are prohibited from being sold [1] - The company emphasized that they have never stored products for sale in the public pickup area and have adhered to their internal regulations [1] - Following the incident, the delivery personnel acknowledged the mistake of taking the wrong order and expressed willingness to compensate the affected customer [2]