Sou Hu Cai Jing·2025-07-23 05:37Group 1 - The three major telecom operators in China have made commitments to improve transparency and customer service, responding to consumer demands and regulatory requirements [1][3][8] - China Mobile has introduced ten service commitments, including transparent consumption and proactive reminders, while China Unicom and China Telecom have also announced measures to simplify pricing and improve service levels [1][3] - Despite these commitments, there is skepticism among consumers regarding the operators' ability to fulfill these promises, as past experiences have shown a lack of genuine action [3][5][7] Group 2 - The complexity of current pricing plans has led to consumer frustration, as many feel that the operators are not acting in their best interests and are instead creating confusing algorithms to maximize profits [5][7] - The operators are seen as service enterprises that should prioritize consumer needs, yet their past actions have often resulted in harm rather than service, leading to a negative perception among consumers [7][8] - As state-owned enterprises, the telecom operators have a responsibility to serve the public, and failing to do so could damage their overall image and trust with consumers [8]