Bei Ke Cai Jing·2025-07-23 09:09Core Insights - The three major telecom operators in China are taking significant steps to enhance customer service and address consumer complaints regarding unclear pricing and difficult cancellation processes [1][2][3] Group 1: Actions by Telecom Operators - China Mobile has introduced ten service commitments, including transparent consumption, timely processing of package changes, and convenient cancellation processes [3] - China Telecom has simplified its pricing packages and implemented full disclosure of its offerings, ensuring that only publicly listed packages are sold [3] - China Unicom has announced sixteen measures to improve service, including streamlining pricing plans and enhancing the cancellation process [3] Group 2: Consumer Complaints and Industry Issues - A previous investigation highlighted issues such as difficulty in downgrading packages, hidden fees, and misleading upgrades, which have drawn significant public attention [2][7] - Specific consumer experiences illustrate the challenges faced, such as prolonged efforts to downgrade plans and unexpected charges for additional services [7][8] - Legal experts have commented on the operators' practices, indicating that the differential treatment in upgrading and downgrading packages may constitute a breach of contract and consumer rights violations [9]