QILU BANK(SH:601665) Qi Lu Wan Bao·2025-07-23 10:18Core Viewpoint - Qilu Bank's Binzhou Bincheng Branch emphasizes a customer-centric service philosophy, focusing on customer needs and innovative service models to enhance financial service experiences [1][4]. Group 1: Customer Engagement Activities - The bank organizes a series of children's salon activities, such as "Little Dentist," "Little Banker," and financial literacy classes, to enrich children's financial experiences [2]. - During the Dragon Boat Festival, the bank invited students and parents from Shandong Aviation College Affiliated Primary School to participate in traditional activities, fostering cultural appreciation and financial knowledge [2]. Group 2: Home Service Initiatives - The bank launched a "zero-run" home service to address the needs of demolition compensation and special groups, providing services like password modification and account activation for those unable to visit the bank [3]. - Since the beginning of 2025, the bank has served over 20 clients in key areas, achieving a customer satisfaction rate of 100% [3]. Group 3: Customer Feedback and Relationship Building - The bank's attentive service has led to positive customer feedback, with clients often sharing home-cooked food and produce with bank employees as a gesture of appreciation [3]. - A notable case involved a couple who faced issues with an insurance platform; the bank's staff dedicated a week to resolve the issue, deepening the couple's trust and connection with the bank [3]. Group 4: Recognition and Service Quality - Qilu Bank's Binzhou Bincheng Branch has received the Service Flowing Red Flag honor for two consecutive quarters in 2025, reflecting its commitment to service excellence [4]. - The bank aims to enhance service quality through a dual approach of "hard facilities + soft services," further integrating financial services with community needs [4].