Sou Hu Cai Jing·2025-07-24 04:28Group 1 - The core issue highlighted is the common consumer pain points in the telecommunications sector, including confusing subscription packages and unsolicited international calls [1] - Major telecom operators in China have committed to implementing substantial measures to enhance transparent consumption and simplify packages [1] - The Ministry of Industry and Information Technology launched the "Clear Handling, Safe Use" initiative in April to address issues such as complex packages and unclear charges [8] Group 2 - China Mobile has introduced ten service commitments, including resolving service requests within 48 hours and providing 24/7 support through various channels [3][5] - China Telecom has announced nine regulatory measures, emphasizing that services will only be activated with user consent, aiming for greater transparency in the consumption process [4] - As of May 2025, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network is projected to reach 1.807 billion, with fixed internet broadband users expected to reach 682 million [8]