庆城县市场监管局驿马市场监管所“三维联动”助推高效维权

Group 1 - The core viewpoint emphasizes the establishment of a three-dimensional linkage mechanism ("capacity enhancement + precise law enforcement + process optimization") to improve consumer rights protection and effectively handle complaints [1][2] - The market supervision bureau has processed 63 complaints, recovering over 10,000 yuan for consumers, achieving a 100% completion rate, response rate, and resolution rate [1] - Training sessions on laws such as the Food Safety Law and Advertising Law have been conducted to enhance the enforcement personnel's capabilities, addressing the increase in profit-driven complaints [1] Group 2 - The implementation of the "three fast" work method has significantly reduced average processing time to 30 minutes for categorizing complaints, with simple complaints resolved within 12 hours [2] - The bureau plans to deepen the three-dimensional linkage mechanism and utilize big data analysis and "Internet + supervision" platforms to shift consumer rights protection from reactive to proactive measures [2] - The satisfaction rate among the public has reached 100% due to the introduction of immediate feedback after case resolution [2]