Core Viewpoint - The Northwest Civil Aviation is enhancing its "first-time passenger service" to align with national strategies and improve service quality, focusing on safety and customer satisfaction [1][2][3] Group 1: Service Enhancement Initiatives - The "scene-led" first-time passenger service upgrade emphasizes safety, government guidance, and enterprise leadership, with ten specific service scenarios identified for improvement [2] - The initiative aims to cater to diverse passenger needs, including safety tips, ticket services, transfer services, bilingual services, and services for military personnel and their families [2] Group 2: Strategic Goals and Economic Impact - The upgrade is designed to support national strategic initiatives and local economic development, tapping into the potential of approximately 1 billion people who have never flown [2] - The program seeks to optimize the aviation market supply and contribute to national structural adjustments, domestic demand expansion, and stable economic growth [2] Group 3: Implementation and Collaboration - The Northwest Management Bureau emphasizes the importance of organizational leadership, collaboration, and increased awareness among staff to effectively implement the upgraded services [3] - There is a call for enhanced promotional efforts to engage employees in providing innovative services and building a strong service brand [3]
西北民航聚焦“十大场景”推动首乘服务再升级
Zhong Guo Min Hang Wang·2025-07-25 09:31