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Core Viewpoint - The article discusses the recent commitments made by China's three major telecom operators to simplify their service packages and enhance transparency in consumer billing practices, addressing long-standing consumer frustrations with hidden fees and complex pricing structures [4][6][8]. Group 1: Consumer Issues - Many consumers have experienced unexpected charges despite subscribing to "unlimited" data plans, as 5G usage incurs additional costs not covered by these plans [2] - Elderly consumers often face difficulties understanding their mobile plans, leading to unintentional subscriptions to additional services that increase their monthly bills [2] - The complexity of available packages from the three major operators creates confusion, making it hard for consumers to choose the most cost-effective options [2][4] Group 2: Operator Commitments - China Mobile has pledged to require customer confirmation for service subscriptions and to send notification messages upon completion of transactions [4] - China Unicom plans to introduce 16 measures aimed at simplifying pricing structures and ensuring clear communication of service agreements [4] - China Telecom has committed to improving service standards, including obtaining user consent before activating services and clarifying the cancellation process [4] Group 3: Consumer Expectations - Consumers desire straightforward pricing and clear communication regarding service costs, akin to transparent pricing in markets [6] - Suggestions include implementing a "package calculator" to help users find the best plan based on their usage and simplifying the cancellation process [6] - The article emphasizes the need for ongoing commitment from telecom operators to uphold these promises and maintain consumer trust [6][8] Group 4: Importance of Consumer Trust - The article highlights that consumer trust is crucial for telecom operators, who serve 1.8 billion mobile users and 680 million broadband users [8] - It stresses that communication services are essential for daily life, and consumers should feel secure in their spending without hidden fees [8] - The call for transparency in billing and ease of service cancellation reflects a broader demand for respect and clarity in consumer rights [8][9]