酒店服务质量如何才能不打折（百姓关注）

Core Viewpoint - The hotel accommodation industry is experiencing growth, but issues such as false advertising, poor hygiene, and unfair terms persist, affecting customer experiences and leading to complaints [1][2][3]. Group 1: Customer Complaints - Customers report various issues including unsatisfactory hygiene conditions, such as dirty rooms and linens, inadequate air conditioning, and pest infestations [1][2]. - Complaints also include misleading advertising, where hotels promote services that do not match reality, such as misleading proximity to landmarks or false claims about room conditions [2]. - Refund and cancellation issues are prevalent, with customers facing unexpected charges when canceling bookings due to poor hotel conditions [2]. Group 2: Industry Challenges - The hotel industry faces intense competition, leading some establishments to cut costs, which negatively impacts service quality [2]. - There is a lack of effective external regulation, with multiple departments involved in oversight but lacking clear responsibilities and unified standards [3]. - Online service platforms also face scrutiny for their role in the hotel industry, with calls for stricter regulations and accountability for the services they promote [3]. Group 3: Regulatory Recommendations - Experts suggest that a collaborative effort is needed among regulatory bodies, industry associations, platforms, and hotels to address the issues in the hotel sector [4]. - Recommendations include improving existing regulations, establishing clear oversight responsibilities, and promoting self-regulation within the industry [4]. - Some regions are already exploring innovative regulatory measures, such as price monitoring and technology to enhance hygiene standards in hotels [3].