第一批收咨询费的旅行社被骂惨了

Core Viewpoint - The travel industry is facing challenges due to a growing number of customers who expect high-quality services without wanting to pay for them, leading to a toxic environment for service providers [9][21][24]. Group 1: Customer Expectations - Customers are increasingly demanding "high value for low cost," expecting premium services while paying minimal fees, which is damaging the industry [10][11]. - There is a prevalent attitude among customers that travel agencies should provide services for free, as they believe that the information is readily available online [18][21]. - The concept of "value" is distorted, with customers equating low prices with high-quality experiences, leading to dissatisfaction when expectations are not met [11][13]. Group 2: Industry Response - Travel agencies are beginning to implement consultation fees to filter out clients who are unwilling to pay for professional services, establishing boundaries for their offerings [23][24]. - There is a call within the industry to stop catering to low-value clients, as this approach only leads to further degradation of service quality and profitability [24][26]. - Agencies are encouraged to uphold reasonable pricing and not compromise on service quality, which is essential for long-term sustainability [22][24]. Group 3: Market Dynamics - The competitive landscape of the travel industry has led to a culture where many agencies feel pressured to provide free services, resulting in a cycle of unrealistic customer demands [21][22]. - The normalization of "free labor" in the industry has contributed to a lack of respect for the expertise and effort that travel professionals invest in their work [21][25]. - The industry is at a crossroads, where agencies must decide whether to continue appeasing demanding customers or to assert the value of their services [24][31].