商家申请退款遭推诿 饭圈淘宝Owhat“停更”

Core Viewpoint - Owhat platform, known as the "Taobao of fan circles," has indefinitely suspended its services for fan club merchants, leading to widespread outrage among merchants and fans alike [1][3][4] Group 1: Company Announcement and Reactions - On October 14, Owhat announced the indefinite suspension of all trading services for fan club merchants due to policy rectification, which has left many merchants facing financial losses [3][4] - Merchants have expressed their frustration, stating that they are left with unpaid goods and no recourse for their losses, as Owhat has not provided clear communication or support [4][5] - Fans have reported issues with forced refunds, where the system indicates refunds have been processed, but they have not received the actual funds [5][6] Group 2: Financial Implications and Background - The announcement has reportedly affected over a hundred fan club merchants, with total amounts involved reaching several hundred million yuan [5][6] - Owhat, established in 2014, has previously thrived in the "fan economy," connecting fans with entertainment companies and facilitating various transactions [6][7] - Recent developments suggest that Owhat may be facing financial difficulties, as it has not secured significant funding in the last five years and has seen the closure of multiple subsidiaries [6][7] Group 3: Legal and Regulatory Context - Legal experts have indicated that Owhat's unilateral decision to halt services may not hold legal validity, as it infringes on the rights of both merchants and consumers [8][9] - Merchants and fans are encouraged to file complaints with regulatory bodies or pursue legal action to recover their funds [9]