Core Points - The Ministry of Transport is enhancing the protection of truck drivers' legal rights through initiatives like the 12328 hotline and the renovation of highway service areas into "Driver Homes" [1][2][3] Group 1: 12328 Hotline Initiatives - A dedicated channel for truck drivers has been established, allowing them to quickly report issues via the 12328 hotline in over 260 cities [1] - The efficiency of complaint handling has been improved, with general complaints being processed within 2 hours and feedback provided within 2 working days [2] - The Ministry is focusing on high-frequency complaints such as unpaid freight and road access issues, implementing a structured response system [2] Group 2: Renovation of "Driver Homes" - The Ministry plans to renovate 1,000 standardized highway service areas into "Driver Homes" to provide free basic services and optional discounted services [2][3] - Each "Driver Home" will offer at least 20 truck parking spaces, 2 shower rooms, and 2 washing machines, operating 24 hours a day [3] - The renovated service areas will provide essential services such as parking, meal heating, hot water supply, and laundry, with some locations offering affordable meal options [3]
交通运输部：将建设改造1000个高速公路服务区“司机之家”
2 1 Shi Ji Jing Ji Bao Dao·2025-07-28 05:28