Waterdrop(US:WDH) 智通财经网·2025-07-28 10:43Core Insights - The 2025 China Internet Conference focused on the transformation of internet technology and its application in driving high-quality development, featuring over 30 thematic activities aimed at integrating internet technology with the real economy [1] - Waterdrop Inc. showcased its AI-driven insurance applications at the conference, emphasizing the creation of a diversified health protection ecosystem and efficiency improvements [1] Group 1: AI Innovations - Waterdrop's AI Agent has advanced capabilities in multi-modal interactions, significantly enhancing efficiency in sales support services, capable of handling consultations for various insurance types with a maximum single voice interaction duration of 50 minutes and an average response time of around 2 seconds [2] - The AI Agent can provide clear and logical responses to user inquiries about insurance terms and claims, moving beyond rote answers to logical reasoning, thus improving user engagement and satisfaction [4] Group 2: Cost Efficiency and Quality Control - Waterdrop's AI quality inspection solution achieves 100% coverage across all scenarios, including voice and chat records, while reducing quality inspection costs by over 50% compared to manual processes [5] - The introduction of the AI customer service agent "Bao Xiaohui" is expected to reduce question transfer rates by 50% and improve service efficiency by 50%, providing timely responses 24/7 [4][5] Group 3: Financial Performance and Strategic Direction - Waterdrop invests nearly 300 million yuan annually in technology research and development, holding over 100 technology patents, and anticipates a nearly 120% growth in net profit attributable to the parent company in 2024 [5] - The company is committed to an "All in AI" strategy for 2025, aiming for a new growth trajectory through the integration of AI across all business operations [5]