EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration

Core Insights - EXL and Genesys have announced a collaboration to enhance customer engagement and business operations through advanced data and AI integration [1][2] - The partnership aims to transform customer interactions into strategic advantages by leveraging real-time customer insights [2][3] Company Overview - EXL is a global data and AI company that focuses on reinventing business models and driving growth through data-driven solutions [6] - Genesys is a leader in AI-powered experience orchestration, serving over 8,000 organizations globally [7] Collaboration Details - The integration of EXL's data and AI capabilities into the Genesys orchestration engine will enable enterprises to improve customer experience and operational efficiency [2][4] - The collaboration will focus on various customer channels, enhancing services such as fraud detection, complaint resolution, and account management [2][3] Market Impact - The partnership is expected to empower industries such as insurance, banking, healthcare, and retail to achieve greater customer engagement and loyalty through intelligent personalization [4] - By combining AI-driven models with omnichannel engagement, the collaboration aims to boost conversion rates and enhance customer lifetime value [3][4]