堂食“货真价实” 外卖“凑合了事”？

Core Viewpoint - The article highlights the issue of inconsistent standards between dine-in and takeout services in the restaurant industry, with consumers reporting differences in taste, ingredient quality, and portion sizes [1][2]. Group 1: Consumer Experiences - Consumers have reported that dishes taste better when consumed on-site compared to takeout, with some alleging that cheaper ingredients are used for delivery orders [1]. - A consumer noted a specific instance where a barbecue restaurant substituted lower-quality meat for takeout orders, raising concerns about transparency and quality [1]. Group 2: Industry Responses - Restaurant operators, like a barbecue restaurant owner, argue that maintaining two separate standards for dine-in and takeout is impractical due to high order volumes during peak hours [1]. - A café owner explained that modifications are necessary for certain items, such as removing milk foam from coffee for delivery, to prevent customer dissatisfaction, which leads to a perception of double standards [1]. Group 3: Regulatory and Consumer Protection Insights - Industry insiders pointed out that issues like insufficient portion sizes and price discrepancies between online and offline sales are prevalent complaints among consumers [2]. - Experts suggest that restaurants should clearly communicate whether dine-in and takeout standards are the same, and advocate for measures like installing monitoring equipment in kitchens to enhance transparency [2]. - There is a call for increased enforcement of regulations and the establishment of a reporting reward system to encourage public participation in ensuring food safety [2].