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堂食“货真价实”,外卖“凑合了事”?
Ren Min Ri Bao·2025-07-30 22:33

Core Viewpoint - There is a growing concern regarding the inconsistency in food quality and portion sizes between dine-in and takeout services among restaurant businesses, leading to consumer dissatisfaction and potential ethical issues in food preparation practices [1][2]. Group 1: Consumer Concerns - Consumers have reported discrepancies in taste and quality between dine-in meals and takeout orders, with some alleging that cheaper ingredients are used for delivery [1]. - Issues such as insufficient portion sizes for takeout and price discrepancies between online and offline menus are prevalent complaints among consumers [2]. - The difficulty in proving cases of substandard food quality makes it challenging for consumers to seek redress [2]. Group 2: Industry Practices - Many restaurant operators claim that maintaining different standards for dine-in and takeout is impractical due to high order volumes during peak hours [1]. - Some businesses have adopted practices to modify food presentation for takeout to avoid customer complaints, which can lead to perceptions of double standards [1]. - There is a call for clearer communication from businesses regarding whether the standards for takeout and dine-in are the same, as well as the implementation of monitoring systems in kitchens to enhance transparency [2].