娃哈哈旗舰店悄然更换运营方？杜建英变为宗馥莉关联企业

Core Viewpoint - The recent changes in Wahaha's online sales strategy, including the shift from third-party management to self-operated flagship stores, have raised concerns among consumers regarding service continuity and product safety [4][12]. Group 1: Company Strategy - Wahaha has transitioned from its original "official flagship store" to a new store operated by a different company, raising questions about the reliability of the new setup [3][4]. - The previous operator, Tongyuan Kang E-commerce, played a significant role in establishing Wahaha's online presence, while the new operator, Hangzhou Hengyi E-commerce, is relatively inexperienced [3][6]. - The decision to take control of online operations is seen as a move to ensure brand integrity and responsiveness to market demands, especially as online retail continues to grow [6][8]. Group 2: Consumer Concerns - Consumers are worried about the loss of their previous purchase history, loyalty points, and customer service continuity due to the abrupt change in management [4][11]. - There is skepticism about whether the new self-operated store will maintain the same level of service and product quality that consumers have come to expect [9][12]. - The shift has led to a perception that the company may prioritize its own interests over customer satisfaction, potentially alienating long-time customers [11][12]. Group 3: Market Context - The online retail market is expanding rapidly, with a reported 11.5% growth in the first four months of 2024, indicating a competitive landscape where brands must adapt quickly [6][8]. - Competitors like Nongfu Spring and Master Kong are actively engaging in promotions and marketing strategies, intensifying the competition for consumer attention [7][8]. - The industry is observing Wahaha's strategy closely, questioning whether this move will ultimately benefit consumers or serve the company's interests more [11][12].