民航西北管理局对辖区首乘服务预约工作开展摸底检查

Core Viewpoint - The Northwest Civil Aviation Administration is enhancing the first-time passenger service by implementing effective appointment channels across 24 airports and 2 major passenger airlines in the region, ensuring a smooth experience for first-time travelers [1][2][3] Group 1: Appointment Channels - The administration has categorized appointment methods into three types: online (mini-programs, official websites, apps, Douyin), phone, and on-site counter reservations [2] - All 24 airports in the Northwest region have established phone and on-site counter appointment channels, with some airports like Xi'an, Lanzhou, Yinchuan, and others also offering online appointment options [2] - Lanzhou Airport is leading in the implementation of first-time passenger services, allowing travelers to book appointments through their official WeChat account [2] Group 2: Service Implementation and Future Plans - The administration emphasizes the importance of not only establishing effective appointment channels but also making this information publicly available for better accessibility [3] - Future efforts will focus on upgrading the first-time passenger service by enhancing the quality of service products based on "ten key scenarios" to better meet travelers' needs [3] - Since the launch of the first-time passenger service in September 2021, approximately 180,000 first-time travelers have utilized the service by June 2025 [3]