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保险业协会倡议:针对主汛期灾害,优化保险服务,畅通理赔绿色通道
Bei Jing Shang Bao·2025-07-31 09:15

Core Viewpoint - The China Insurance Industry Association emphasizes the importance of disaster response and insurance claims services during the critical flood season, urging companies to prioritize public safety and effective service delivery [1][2][3] Group 1: Industry Responsibility - Companies are called to enhance their political awareness and recognize the urgency of disaster response and claims services, prioritizing the safety of people's lives and property [1] - The insurance industry is encouraged to actively participate in disaster prevention and relief efforts under the guidance of local governments, fulfilling their responsibilities as economic stabilizers and social stabilizers [1] Group 2: Resource Allocation and Collaboration - Companies should strengthen organizational leadership and activate emergency plans according to regulatory guidelines, preparing resources for claims and support in affected areas [2] - Collaboration among insurance companies is essential, including consistent loss assessment standards and establishing mutual recognition mechanisms for damage assessments to improve efficiency [2] Group 3: Service Optimization - Companies are urged to monitor disaster trends, conduct risk reduction services, and establish a green channel for claims to expedite the claims process and improve service efficiency [3] - The focus should be on proactive communication with clients to assess damages and streamline claims procedures, ensuring timely compensation [3] Group 4: Continuous Improvement - Companies are encouraged to summarize experiences and identify best practices in disaster response and claims services, enhancing the industry's overall capability in disaster management [3] - Adherence to national laws and regulations is emphasized, with a prohibition on using claims as a means for commercial exploitation [3]