普兰金服刘如祥：AI智能体将呈现多重发展趋势，实现更加自然、沉浸式的客户交互体验

Group 1 - The event "AI Financial Double-Edged Sword: Finding Transformation Opportunities from Safety Bottom Line" was successfully held in Shanghai, organized by Beijing Business Daily's Deep Blue Media Think Tank [2] - Shanghai Pulan Financial Services Co., Ltd. has developed a ticket information service intelligent platform, focusing on bank acceptance bills and supply chain products, with a client base of 160,000 enterprises and connections to 16,000 financial institutions [2] - The company has explored 50 AI-related application functions in the ticketing scenario, with 6 core business-driven intelligent tools already in production, including smart customer service and strategy models [2] Group 2 - The company's AI exploration focuses on a "scenario + practice" dual-drive model, aiming to enhance financial information service efficiency and risk control through continuous product iteration [3] - AI agents are expected to evolve with trends such as the integration of voice recognition and computer vision, providing more immersive customer interaction experiences [3] - Different functional AI agents will collaborate in a network to complete complex, cross-departmental end-to-end business processes, enhancing automation and intelligence in enterprise lifecycle services [3]