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进入“金拱门时代”第8年,麦当劳中国如何实现门店数量翻3倍?
Xin Jing Bao·2025-08-04 02:40

Core Insights - McDonald's China has entered its "Golden Arches Era" for eight years, with significant growth in restaurant numbers and customer service, becoming the second-largest and fastest-growing market globally [1][3] - The company emphasizes a "localization" strategy, with 90% of its ingredients sourced locally, and aims to achieve full coverage across all provincial administrative regions in China [3][5] Expansion Strategy - McDonald's China has expanded its restaurant network from approximately 2,300 in 2017 to over 7,100, with a focus on third to fifth-tier cities, where about 50% of its restaurants are now located [3][5] - The company plans to open 1,000 new stores annually, aiming for a total of 10,000 by 2028, maintaining a pace of 2-3 new openings daily [3][5] Supply Chain and Sustainability - McDonald's China has launched the "McChain" initiative, committing to sustainable agricultural practices and supply chain improvements by 2028 [4] - The company has over 3,800 LEED-certified green restaurants, the largest number globally, and is focused on green packaging and recycling initiatives [9] Digital Transformation and Customer Engagement - The IT team has achieved 100% digital technology self-research, with 90% of orders placed via mobile or self-service kiosks, enhancing operational efficiency [7] - McDonald's China engages customers through interactive campaigns and feedback mechanisms, emphasizing the importance of in-person interactions [7][8] Community and Talent Development - The company has established "Ronald McDonald Houses" in three cities, providing over 77,000 nights of free accommodation for families of sick children [10] - McDonald's China focuses on talent development, with programs for rapid career advancement and extensive training through its Hamburger University and online platforms [10]