海航回应PLUS会员权益卡卡密泄露：可沟通销售方退卡补发

Core Viewpoint - Recently, there have been reports from users regarding the "Hainan Airlines PLUS Membership Card" experiencing issues such as card code leakage and unauthorized activation. Hainan Airlines has responded by verifying all card codes and enhancing security management systems to prevent similar incidents in the future [1] Group 1: Membership Card Issues - Hainan Airlines launched the "Hainan PLUS Membership Card" on August 1, and by August 4, the airline acknowledged user feedback regarding discrepancies in available flight data before and after card activation, attributing this to dynamic pricing and inventory fluctuations, especially on popular routes [1] - Users reported problems with the purchase and use of upgrade vouchers, specifically the "340 yuan business class upgrade voucher," which is currently priced at 388 yuan per person, with an 8.8% discount for authenticated users on the Hainan Airlines app [1] - The airline clarified that PLUS members can reserve a maximum of three unflown one-way tickets simultaneously, and any excess bookings will be canceled in reverse order of reservation [1] Group 2: Security and Refund Policies - In response to reports of card code leakage, Hainan Airlines stated that the sales party has verified and categorized all card codes and has strengthened system security to prevent future occurrences. Users who find their card codes activated without their knowledge can contact the sales party for a refund or a new card code [1] - Users who purchased the membership card before August 4 and activated it without any successful booking can apply for a full refund. The refund request period is from the announcement date until August 31 [1]